Frequently Asked Questions

  • Compass Counselling Centre provides virtual therapy for couples, individuals, families, and teens across Ontario. Sessions focus on helping clients better understand their emotional experiences, improve communication, and create healthier patterns in relationships and daily life.

  • You can begin by booking a free consultation or reaching out through the contact form. This brief conversation allows you to ask questions, share what you are looking for, and determine whether therapy feels like a good fit.

  • Our work is grounded in Emotionally Focused Therapy (EFT), an evidence-based approach that focuses on understanding emotions and strengthening connection. Therapy is collaborative, compassionate, and non-judgmental. The goal is to help clients move beyond surface problems and create meaningful, lasting change.

  • Emotionally Focused Therapy (EFT) is a well-researched, attachment-based approach to therapy. It helps people understand the emotions and patterns that shape how they relate to themselves and others. By exploring these patterns in a safe and supportive environment, clients can develop greater emotional awareness, stronger relationships, and healthier ways of responding to challenges.

  • The length of therapy varies depends on your goals and circumstances. Some clients come for short-term support, while others benefit from longer-term work. Many couples and individuals begin to notice meaningful shifts within a few months of consistent sessions.

  • Therapy can be helpful if you are feeling stuck, overwhelmed, disconnected, or struggling with relationships, emotions, or life transitions. A free consultation can help you decide whether working together feels like a good fit.

  • Feeling nervous is very common when starting therapy. Our goal is to create a safe, supportive, and non-judgmental space where you can move at a pace that feels comfortable.

  • No. Many people start therapy feeling unsure. The first sessions are meant to help you understand what you are experiencing and what you would like to change or improve.

  • This is very common. If your partner is unsure about therapy, you are still welcome to begin individually. Sometimes individual work can help clarify relationship patterns and open the door to future joint sessions if your partner becomes more comfortable.

  • Most clients begin with weekly sessions. Meeting regularly helps build momentum and allows us to work more effectively on the patterns and challenges you are experiencing. As progress is made, sessions may become less frequent.

  • Research shows that virtual therapy can be just as effective as in-person therapy for many people. The most important factor in therapy success is the quality of the therapeutic relationship and feeling comfortable with your therapist.

    Virtual sessions offer the added convenience of accessing therapy from a space that feels safe and familiar. If you have concerns about virtual therapy, we can discuss this during your consultation.

  • Session fees will be discussed during your consultation or booking process. Payment is required at the time of each session.

  • Yes. A brief consultation is available to help you ask questions, share what you’re hoping to work on, and decide whether therapy at Compass Counselling Centre feels like the right fit for you.

  • Payment is typically accepted through secure online payment methods. Details will be provided when you book your session.

  • Many extended health insurance plans provide coverage for counselling services. Coverage varies by provider and plan, so it’s best to check directly with your insurance company to confirm your eligibility and reimbursement options.

  • If you need to cancel or reschedule a session, please provide at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be subject to the full session fee.